📷 Product & Compatibility

Q: Are AeroFocus accessories compatible with DJI products?
A: Yes. AeroFocus offers accessories for popular DJI product lines including DJI Neo, DJI Mini, DJI Air, DJI Avata, DJI RC, RC 2, Osmo Pocket, and DJI Action cameras. Please check each product description for the exact compatible model.

Q: How do I know if an accessory fits my device?
A: Every product page lists compatible models in the title, description, or specification area. If you are unsure, contact us before ordering and we will help confirm compatibility.

Q: Do you sell official DJI, GoPro, or Insta360 products?
A: AeroFocus mainly focuses on quality third-party accessories for DJI, GoPro, Insta360, and creator gear. We clearly describe product compatibility and features so customers can choose the right accessory for their setup.

Q: What types of accessories does AeroFocus sell?
A: We offer drone accessories, action camera accessories, RC controller accessories, mounts, cases, screen protectors, propellers, landing gear, filming tools, repair tools, and creator gear essentials.

Q: Can I ask for product recommendations?
A: Yes. Tell us your device model and how you plan to use it, and our team can recommend suitable accessories for your setup.

📦 Shipping & Delivery

Q: Do you ship worldwide?
A: Yes. AeroFocus ships to many countries and regions worldwide. Shipping availability may vary depending on the destination and product type.

Q: How much does shipping cost?
A: We currently offer free standard shipping on most orders. Any special shipping options or additional fees will be shown during checkout if applicable.

Q: How long does delivery take?
A: Most orders arrive within 7–15 business days after processing. Please allow 1–3 business days for order handling before shipment.

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email. You can track it through our Track Your Order page or a third-party tracking website such as 17TRACK.

Q: Why has my tracking not updated yet?
A: Tracking updates may take a few days to appear after the package is handed to the carrier. If your tracking has not updated for several business days, contact us and we will help check the status.

🛡️ Returns & Refunds

Q: What is your return policy?
A: AeroFocus offers a 14-day return window after you receive your item. Products must be unused, undamaged, and returned in their original packaging.

Q: What if my item arrives damaged or defective?
A: Please contact us at support@aerofocus.store within 48 hours of delivery with photos or videos of the issue. We will review your case and help arrange a replacement, refund, or other solution.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or the wrong item was sent.

Q: Can I cancel or change my order?
A: Please contact us as soon as possible. If the order has not been processed or shipped, we will do our best to help. Once an order is processed by the fulfillment center, changes may no longer be possible.

💼 Wholesale & B2B

Q: Do you offer wholesale pricing?
A: Yes. AeroFocus supports wholesale and bulk orders for drone accessories, action camera accessories, RC controller accessories, mounts, tools, and creator gear products.

Q: What is your MOQ?
A: MOQ depends on the product category. Small batch orders may start from 20–100 units, while custom OEM or private label projects may require higher quantities.

Q: Can you provide OEM packaging or private label options?
A: Yes, selected products can support OEM packaging, custom branding, and private label options. Please submit a wholesale inquiry with your target product, quantity, and packaging requirements.

Q: Who do you work with for B2B orders?
A: We work with retailers, resellers, repair shops, content studios, drone schools, online sellers, and regional distributors.

Q: How do I request a wholesale quote?
A: Please visit our Wholesale Inquiry page or email wholesale@aerofocus.store with your product list, estimated quantity, country, and business type.

✏️ Orders & Payments

Q: What payment methods do you accept?
A: Available payment methods are shown during checkout. Payment options may vary by region.

Q: Will I receive an order confirmation?
A: Yes. After placing an order, you will receive an order confirmation email. Please make sure your email address is entered correctly at checkout.

Q: I entered the wrong shipping address. What should I do?
A: Contact us immediately with your order number and correct address. If the order has not been processed, we will try to update it.