FAQs

📦 Shipping & Delivery

Q: How much does shipping cost?
A: We are happy to offer 100% Free Standard Shipping on all orders worldwide. No minimum purchase required.

Q: How long will delivery take?
A: We work with global fulfillment partners to ensure the best value. Most orders arrive within 7-15 business days after processing. Please allow 1-3 business days for order handling.

Q: How can I track my order?
A: Once shipped, you will receive an email with a tracking number. You can use this number on our "Track Your Order" page or through 17Track.net.

🛡️ Returns & Refunds

Q: What is your return policy?
A: We offer a 10-day return window. You have 10 days after receiving your item to request a return. The item must be unused and in its original packaging.

Q: What if my item arrives damaged?
A: Quality is our priority. If your gear arrives damaged, please contact us at yangzhiguangdi@gmail.com within 48 hours of delivery with photos, and we will arrange a replacement or refund immediately.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

📷 Product & Compatibility

Q: Will these accessories fit my DJI or GoPro?
A: We specify compatible models (e.g., DJI Osmo Pocket 3, Mini 4 Pro, GoPro Hero 13) in every product description. If you are unsure, feel free to contact us for verification.

Q: Are these official DJI products?
A: AeroFocus specializes in premium third-party accessories. We curate and test every item to ensure it meets or exceeds the performance of original gear at a more accessible price.

✏️ Order Changes

Q: Can I change my shipping address after ordering?
A: Please contact us within 12 hours of placement. Once the order is processed by our fulfillment center, we cannot redirect the package.