Refund & Return Policy

Last Updated: May 2026

At AeroFocus, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

14-Day Return Window

You may request a return within 14 days of receiving your order. To qualify for a return, products must be unused, in their original condition, and returned with original packaging whenever possible.

How to Start a Return

To request a return, please contact our support team before sending any item back.

Email: support@aerofocus.store

Please include:

Your order number
The product(s) you wish to return
The reason for the return request
Photos if the item is damaged or defective

Returns sent without prior authorization may not be accepted.

Return Eligibility

Returned items must meet the following conditions:

Unused and in original condition
No signs of damage caused by misuse
Returned within the 14-day return period
Original packaging included whenever possible

Non-Returnable Items

The following items cannot be returned:

Products damaged through improper use
Items returned beyond the 14-day return period
Products missing major components or accessories
Custom or special-order products

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

A damaged item
A defective product
The wrong item
An incomplete shipment

Contact us within 48 hours of delivery and include photos of the issue. We will evaluate the situation and provide a replacement, refund, or appropriate resolution.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged
The product is defective
We shipped the wrong item

Original shipping charges are non-refundable once an order has been fulfilled and shipped.

Refund Processing

Once your return is received and inspected, we will notify you regarding approval status.

Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank, credit card provider, or payment service.